| hrs Typical MTTR Rates: Platinum Support Support on-site, spares on-site: 1 hr Support on-site, spares off-site: 4 hrs Gold Support Support off-site, spares off-site: 8 - 16 hrs Silver Support Support off-site, spares off-site: 24 - 48 hrs Bronze Support or Warranty Only Support off-site, spares off-site: 72 - 168 hrs |